Frequently Asked Questions

Can I get a free trial with Kiwi?

Yes, please request a demo and we will first help you set up a demo to get familiar with Kiwi. Then we will help you start the free trial upon request.

Can I provide my franchisees different levels of access to the learning system?

Yes, you can provide access to different features to your franchisees.

My company owns restaurants from multiple franchises, can I use Kiwi?

Yes. Our team can help you bring training for multiple franchises under one system.

Is Kiwi available outside the US?

Yes, Kiwi is powered by the EDUonGo learning platform, which is being used around the world including major customers in the US, Europe, Australia and China.

Your pricing page shows monthly price, is there a minimum term?

No, but one year sign-up qualifies for one month free.

I have less than 10 restaurants—can I still sign up for Kiwi?

Yes, you would purchase the “Starter” package which covers up to 10 restaurant locations.

Is there a limit to how many employees I can enroll in the system per restaurant location?

By default, up to 30 active employees can be enrolled per location. However, we can arrange for a higher number of enrollees if necessary.

Can Kiwi create a custom user interface for my restaurant?

We welcome custom change requests from our customers. Our technical team can help integrate third-party tools, applications, features and more. Contact us for more info.

How much does it cost to create a custom user interface?

Kiwi’s default interface is included in the standard pricing (small changes to color schemes and logos do not require any additional fees). For more extensive changes, our team will provide you a quote for a custom user interface.

Does Kiwi run in the cloud?

Yes, Kiwi runs on Amazon Web Services (AWS), which is how we’re able to serve thousands of customers across the world.

Can I host Kiwi on my own server or on any other cloud infrastructure?

Yes. However, we need to first arrange the details in the licensing agreement and a Statement of Work (SOW). Please contact us if AWS does not work for you.

What courses do you provide?

Our 400+ courses are supplied by the award-winning content providers we’ve partnered with. Courses include Food Safety, Customer Service, Sexual Harassment, Management Training and more. Please contact us for the full course catalog.

Can I integrate my existing course materials with Kiwi?

Most of our customers can upload their course content using Kiwi’s course management tools. It supports video (MP4 format), SCORM, LTI, and other file formats such as Word, Office Mix, and PDF. If you need help, we have service available to convert your material and make it compatible with Kiwi.

Does Kiwi have a mobile app?

Yes, this is a custom feature that we provide. Please note that Kiwi is HTML5-based and fully compatible with web browsers on all mobile devices. Contact us for details.

We are transitioning from traditional in-person training for our restaurants’ expansion, can you make any suggestions?

Yes, we would love to work with your team to jumpstart the project and build your training portal with Kiwi for deployment, including Project Management and Testing.

We have 500+ stores, your website stated “Contact us”?

In our experience working with customers with more than 150 locations, they have wanted to partner closely with us to develop and deploy a training program. Please contact us -- we want to make sure your training requirements are met.


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