Soft skills are essential for a business, and although they may be called soft, they are actually hard to develop. But since research has found that 75% of long-term job success comes down to people skills and not technical knowledge, you can’t afford to lose such productivity out of your employees.
Moreover, researchers found that workers with soft skills training are 12% more productive than those without them, and they help generate 256% ROI.
If jobs were still mostly routine and reliant on specific skills to accomplish as they used to be, sure, lack of soft skills would not matter much. But in recent times, soft skills have become vital and a lack of them limits the company’s productivity. A survey showed that 58% of hiring managers believe the lack of soft skills among candidates is “limiting their company’s productivity.”
In service industries i.e. in a restaurant, interpersonal interactions are more frequent, which means more importance is given to soft skills as opposed to technical jobs. An analysis based on LinkedIn data found out that soft skills are most common among workers in the restaurant, retail, and human resources industries.
The goal of a Soft Skills training program is for participants to learn and put the acquired skills into practice. But for this to happen, you’ll need high participation, which you’re almost sure you won’t get. It’s optional after all, who will show up out of sheer curiosity? But if you make it a mandatory training program, you don’t leave space for ‘No’s. It’s actually even been proven that such programs boast a higher participant satisfaction rate than their non-mandatory counterparts.
Sure, some employees will participate out of sheer intrinsic motivation, but the skills of this training need to be acquired by all workers. There will always be other priorities they will have, but in this case, extrinsic motivation is the one that will work. If you make the program mandatory, it will become a priority for all.
Therefore, it might just be the time for you to have a Soft Skills Training. Such skills can be innate, but they are also highly trainable. Here are 11 Soft Skills training topic areas you can teach your employees:
It takes a lot to be a great leader, but it’s not impossible to achieve. You as a leader can be an example to your employees for that. But you have to be more than just a manager. The impact you leave on them has a lot to do with their growth. The soft skills such as motivation and empathy towards them are necessary to cultivate leadership in your organization.
And you intice involvement only by providing opportunities for leaders-in-the-making to step up. Encourage your employees to give ideas so that you unlock hidden potential in them. And make sure to hear their ideas out!
No one likes to admit their mistakes to themselves, let alone in front of colleagues. Accepting the blame is tough, but it’s impossible to learn from mistakes without taking responsibility for them.
That’s why one of the necessary soft skills to train your employees on is to take ownership of their decisions, especially if they hurt the team anyhow. Transparency about mistakes means they can be fixed faster and more effectively.
This is an obvious one, but it’s essential for your employees to be skilled team players. But what does it really mean to be a good team player?
Well, teamwork is a combination of other skills. A team-player is perceptive, intuitive, alert, and helpful in regards to their teammates. They’re also able to negotiate and compromise with their peers when in a discussion about opposing ideas.
Communication is closely linked to other people skills like effective teamwork and leadership. They can’t do without each other.
A company can survive without open communication, but very few thrive without it. It is a vital skill for success in any business. Poor communicators think that talking is more important than listening when, in reality, it’s the other way around. When good communicators talk, they adjust their tone and style to the audience in a way that makes their colleagues feel understood and respected.
Being confident problem solvers is very important for your employees’ success. Having a good process to use when approaching a problem with which they can solve problems quickly and effectively is necessary. This way they don’t get stuck and waste time and effort.
In any organization, every minute costs; in the restaurant business, every second counts. Time management is considered one of the most essential skills to include in your training for employees and it’s especially important for time-sensitive professions such as restaurant serving.
When employees learn to prioritize well, they’re less likely to be overwhelmed by pressure and deadlines. Employees should be given sufficient information to decide which tasks are most urgent, versus which are most important. Urgent tasks obviously need to get done quickly.
Developing adaptability can add value to a team member. Adaptability means being okay with doing something slightly out of your job description when asked by your team leader. It shows that you really want to help the company succeed when you’re flexible on taking extra responsibilities you’re being trusted on.
Critical thinking is another important skill that your staff should have. Expect for finishing their tasks, they should be able to make decisions critically when faced with challenges. Without critical thinking skills, employees can’t improve processes, innovate in their field, or spot pain points in their team.
High emotional intelligence (EI) is not a given gift, but it is another strong predictor of success. In fact, high EI strengthens the hard skills and helps us think more creatively. EI accounts for nearly 90 percent of what makes the difference between two employees with roughly similar IQ and technical skills. Moreover, research has also found that emotional intelligence has a strong impact on organizational performance.
Ethical gestures like speaking kindly of others, avoiding gossiping or eavesdropping show the manners of a person, and the same applies to an employee. When an employee arrives on time and dresses appropriately for work, it shows they have respect toward the organization. It goes without saying that business etiquette is important as a skill too.
Presentation skills are closely related to Communication. And in a workplace we communicate all the time, whether it’s vocally, in writing, visually or by use of gestures or even posture. But it takes a little bit more confidence to be able to present in front of a larger audience.
By developing and practicing Presentation Skills, employees can move past the anxiety of speaking to an audience. When they are taught how to properly present, they build the confidence and ability to share their ideas and opinions.
The ability to think out of the box is another important factor in great leaders. Creative thinkers know that the traditional way of doing things might not work every time, so they have the courage to try a path no one has tried before and solve the issue.
Commitment is another skill that hardworking employees have. When they commit to do something, then they will do it at any cost even if it means working extra hours.They live up to expectation and perform the best they can.
For starters, you have to have all these skills yourself as a leader. Only then, you can teach them to your employees. A great leader sets an example to their employees by working harder because he knows if he wants his employees to put in extra effort and to better themselves, then he himself needs to be a live example.
Soft Skill training is important and all, but it doesn’t have to be a hassle for everyone to present or attend. Your team can do it at their desks during the workday, or at home while resting. With eLearning, you can simply create a training course on Soft Skills and make it available to your staff. It has, genuinely, never been easier.
Importance of soft skills in workplace is nicely explained!
Very interesting article based on professional skills training . Thank you for sharing this blog.
Marina @ NMPL
Of course, soft skills play a significant role in our life and developing them open huge prospects to us. I absolutely agree that managers must not let soft skills fall by the wayside in remote and hybrid settings because their importance doesn’t decrease and they even acquire a special uniqueness in such circumstances. From my point of view, despite the fact that real communication has suffered, employees shouldn’t forget about this skill and use all methods to maintain it because this is possible. I think that it is really important to find ways of developing communication and implement your duties successfully, being in a distant work. Of course, we have all the necessary opportunities for it.
Marina @ NMPL
// Marina Teramond @ N.M.P.L. Company
Very interesting topic I’ve read, thanks for this topic that would help a lot about social skills.
Thanks for the good information I’ve got.
another interesting topic I’ve worked on my website lately.
How Networking Works!
We offer Personality Development Training and employee training and development to improve communication skills, social manners and gaining self-confidence.Sign up Now : http://imageconsultingsoftskillinstitutepersona.in
An insightful read on soft skills in the workplace. It is particularly interesting
that the service industries are where they are needed the most, and I think a
mandatory training program could be a beneficial idea.
Amazing article!!! I the HR of the company have been planning for long to plan a workshop for the employees and give them Corporate soft skills training. Thanks for these pointers i will surely consider using them in my workshop.
What is Experiential Learning and Why It is The Future Of Learning
[…] Experiential learning is a methodology that employers still use to train their employees. That’s because it has proven to help them in many different aspects of the learning process. Experiential learning is very important because it makes learning relatable, increases the effectiveness of learning, links theory to practice, increases students’ engagement, assists in memory retention, etc. Statistics show that experiential learning’s retention rate is 90% It is also a great way to build soft skills in the workplace. […]
Top 10 Types of Employee Training Programs
[…] talked about soft skills in the workplace before, but here we are again because we genuinely believe they are important for career success in […]
11 Expert Tips for Training Restaurant Staff
[…] Need we talk more about the importance of soft skills in the workplace? […]